Category Archives: Customer Service

#L K Bennett’s disappearing act

Thank you #L K Bennett for fixing the dress I bought on Saturday and wore for the pic on our blog #”What we wear on Mondays” (see this week’s post for pic). A gorgeous silk jersey number, which I love, … Continue reading

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Mary Portas is right but will retailers listen?

At last! #Mary Portas’ new programme #’Secret Shopper’ has come up with innovative ideas to improve the customer experience in High Street chains. I love the re-design of the fitting rooms at #Pilot in Braintree – especially the ability to … Continue reading

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